- To get it to work, you must now call in and be on hold. There is no registration online apparently;
- They send you a PIN that you did not choose and apparently are supposed to keep around for future use;
- The program would not install and I wasted numerous hours installing and uninstalling and screaming at customer support and the Office of the President. Then I got a call back from Robert in QuickBooks Technical Support. His phone number is 520-901-3059. He is American, apparently, and in the home office. He will hate me for putting his name and number up. Tough. If QuickBooks didn't ship all of its technical support off to India and a bunch of guys with indecipherable accents, Robert wouldn't be getting his number published. But they did.
- I was always pissed about the payroll and tax table charges. It used to be you got free tax table updates for a year when you bought the program. Then you got ONE. Give me a freakin' break. Then they had different levels of payroll service, ranging from just tax tables and being able to print a few federal forms, up to doing it all for you. But the pricing has always been far, far too high. Now the lower-priced stuff is all gone, apparently, and you have to spend hundreds more per year to get basic functionality that used to be built-in to the price of the original purchase or a very cheap add-on.
- Intuit seems determined to lose the small-business owner as a customer and, frankly, I'd be glad to go but there's no competitor out there worth going to. Sure, Microsoft has their own accounting package, but it seems to be an orphan child, frankly. I see no commercials or effort to actually sell it to small-business owners.
- Everything about the 2009 version seems worse than the 2006 version. Downloading and adding transactions for a bank account or credit card will take you at least twice as long and I wouldn't be surprised if it could take ten times as long. I would rip that module out and start over. You can't look up account alphabetically it seems. I have "show account numbers" checked off and apparently it only works if you know the account number. When I started to type a payee, nothing came up, but when I used the drop-down box it was right there. Over the years, I have played around with various database programs and website-building programs. I feel like QuickBooks 2009 has the feel of something built a guy in the back of his garage who just learned Java.
- Speaking of Java, I have no idea if that's what QuickBooks is using, but I think so and I have to say that I'm so sick of companies turning to Java to make their programs look and feel more like websites. I have yet to see a program that was IMPROVED by turning to Java. Certainly Plaxo was ruined by it and I will not be using Plaxo any longer. The downloaded transactions screen in QuickBooks 2009 has a Java look and feel and if that's what they used, it was a huge mistake.
- I have always wondered why QuickBooks seemed so unbelievably ignorant of the way most small-business owners work. I probably know a dozen people using the program in their small businesses and none of them loves it. They all think it could work better and yet all I ever see in QuickBooks is that the price goes up and the features stay the same or get worse. More and more bugs seem to show up and I wonder if they have outsourced the programming to India along with their tech support.
- I think what QuickBooks needs is hate mail and an attitude change. For years, QuickBooks has had an attitude that users should do things the way it wants users to do them, because that's easier for QuickBooks. They seem to pay NO ATTENTION WHATSOEVER to their users, other than to determine what they need to do to sell more copies of QB and more products, like checks. Yet their prices tend to be exactly twice the cost of ordering the same items online from Costco. Yes, the QuickBooks products are perhaps a bit better in quality, but the checks I've gotten from third-parties have always worked with the program and my bank without any problems, so why overpay and buy from Intuit?
- QuickBooks charges what I believe is a very large sum for its programs and services, yet getting support is impossible and if you do get through, you'll be talking to India or Manila. Its attitude is that you have to do it its way; they don't seem to ask customers how they think the program should work and then make it work that way. Its supplies are overpriced. Won't SOMEBODY out there please build a better mousetrap?
Monday, November 10, 2008
Why QuickBooks 2009 sucks. Let me count the ways....
As a small-business owner, I have used QuickBooks for many years. And I can't say I've ever really been in love with it, but now I may officially hate it. Let's go over the reasons why:
Posted by Andrew Zack at 1:57 PM